Terms

Who you are dealing with

DoorPoll is made and run by Knockna Limited Liability Company, a limited liability company registered in Arizona, United States. On this page “we” and “us” mean that company, and “you” means the organisation whose workspace it is. Creating a workspace, or using one somebody created for you, means these terms apply.

Accounts

An account reaches a campaign one of three ways: a workspace owner creates it and hands out the password, an organiser’s join link lets you register and wait to be approved, or you create a workspace of your own at /signup. Signing up creates a new, separate workspace — it never adds you to an existing campaign, so if you were told your campaign uses DoorPoll, ask your organiser for an account or a join link.

Accounts are for the people you name. Keeping the passwords you hand out under control, and removing canvassers who have left, is the workspace owner’s job — we cannot tell an account being used by the wrong person from one being used by the right one.

Your campaign’s data

The addresses, questionnaires, visits, and answers in a workspace belong to that workspace. The raw responses can be exported as CSV at any time, and the data is not used for anything beyond running your canvass — we do not sell it, and we do not use it to train anything. What is collected and who holds it is set out on the privacy page.

What is yours to get right

DoorPoll is a tool for recording what happens at a door. The law about what you may do at that door is yours, not ours, because you are the one standing there and we are not:

• Election and canvassing rules. Registration, spending returns, disclosure on materials, when and where canvassing is allowed, do-not-knock lists — all of it is the campaign’s responsibility to know and to follow.
• Consent for what you collect. If you record somebody’s name, email or phone number at a door, getting their consent — and honouring it afterwards, including for any message you send them later — is yours. The product gives you a consent tick and consent wording; deciding that they say what your jurisdiction requires is your call.
• The data you bring. Address files, voter lists and past visit records you import are yours to have the right to use.

What we promise, and what we do not

We promise to run this properly and to answer you when something breaks. Beyond that, DoorPoll is provided as it is: we do not promise it will be available without interruption, that it will be free of faults, or that it will fit a purpose you have in mind but have not told us about. To the extent the law allows, there are no other warranties, stated or implied.

Phones lose signal at doors, which is why visits are queued on the device and sent when the connection comes back. That is a real feature, and it is still not a promise that no record is ever lost — export your responses if a campaign’s result depends on them.

If something goes wrong

If we are liable to you for anything arising out of your use of DoorPoll, our total liability for that campaign is capped at what you paid us for that campaign in the twelve months before the claim. If the campaign was free — including one made free by the setup guarantee above — that cap is zero, and we would rather say so plainly here than have you discover it later.

Neither of us is liable to the other for indirect losses: lost votes, lost donations, lost members, lost profit, or an election result. This paragraph does not limit anything the law does not let us limit.

Ending it

You can stop using DoorPoll whenever you like, and ask us to delete the workspace. We can end an account or a workspace too — for non-payment, or for use that is unlawful or aimed at somebody rather than at running a canvass. Except where the use itself is the problem, we will tell you first and leave you time to export your data. Anything already paid for a campaign that is cut short is refunded for the part not used.

Neutrality

DoorPoll is campaign-neutral software. It carries no party, candidate, or issue of its own, and the same terms apply to every campaign that uses it.

Which law applies

These terms are governed by the laws of the State of Arizona, and the state and federal courts sitting in Maricopa County, Arizona are where a dispute about them is heard. If you are somewhere else, this does not take away consumer or data-protection rights your own country gives you that cannot be signed away.

Changes to these terms

When these terms change, the date under the heading changes with them. If a change materially affects a campaign already running, we will write to the workspace owners rather than rely on you noticing a date.

Questions

Write to stanley@serenialabs.space — the same address the setup guarantee is claimed at, and the one that reaches Knockna Limited Liability Company.